Returns & Exchanges

Returns & Exchanges

We want you to be completely satisfied with your purchase and understand that sometimes an item needs to be returned.  No worries - we are here to help! 

If you're not completely satisfied with your purchase, send it back to us for an exchange or full refund within 10 days from the date of purchase. Returns must be in new and pristine condition with attached original tags, accompanied by the original sales receipt. S&P charges are non-refundable. Gift recipients will receive a non-refundable gift card.

Prepaid Return Label

We can provide you with a prepaid UPS return label for your convenience. Please call us with any questions you may have and to request a return label. We can email it to you. Simply place the return label on the box and drop it off at your nearest UPS location. Please note that return labels are only issued on non sales merchandise. We will deduct $15 of your total refund for the return label. 

Self Return

You may send returns using any method you choose. For your protection, please send returns insured, return receipt requested.

Please send returns to:

We will ship any exchanged item(s) to you via standard 5-7 day UPS shipping at no additional charge.

Catalog & Online Purchases

PoloWorld.net Online and telephone purchases may be returned/exchanged at our Saratoga Springs, NY store or at the trade shows we attend. All returns must be accompanied by a sales receipt.

Sale Returns

Sale merchandise must be returned within 5 days from the date of receipt for store credit. Items marked Final Sale are not returnable or refunable.

Store Returns

Please return your items within 10 days of purchase to any of our store locations for a full refund.

Gift Return

When a gift is returned, a PoloWorld.net, a gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise gift card can be used on purchases at our PoloWorld.net website and @ Saratoga Saddlery Boutiques with our flagship store located in Saratoga Springs, NY and our online stores. 

Price Adjustments

Prices are subject to change. Your team at the PoloWorld.net work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. PoloWorld.net reserves the right to change the current advertised price. Online promotions and prices are not always valid in-store. Special offers cannot be applied to previous purchases and cannot be combined with any other discount or offer.

 Please Note: Shipping fees are non-refundable.

 If you have any questions please feel free to contact our customer service at:

Toll Free (888) 855-9041

Email: Sales@PoloWorld.net